We don't think design is a 'phase' in a project. It's the connective tissue to all aspects of the project.
We don't think there's a place for 'fingers-crossed' design on the web. These projects only get public feedback once they launch. That's too late. That seems like an expensive and time consuming way for your project to fail.
Our design approach is simple and collaborative. We're all, including you, invited to sketch low-fi versions of possible design solutions. We all vote for the ones we think have legs, and then we build working prototypes of them and test them with real users.
We're mature enough to admit that we don't have the right solution first-time every-time, and so we test our ideas and when others have better ideas, we listen.
As projects grow, the design can change. Something that felt great in a prototype might start to feel clunky when it's developed. We iterate on design rather than sticking to a course that may not be working.
When working with us, you'll become a member of the project's design team - not just a passive "signer-off'er".